For example, the estimated amount of time that programmers spend on avoidable rework is up to 50%.
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To illustrate this importance, she cited some data found in the article Why Software Fails. Susan Weinschenk, head of UX Strategy on Human Factors International (HFI), one of the largest companies in the world specialized in user-centered design, showed in a study that projects that have been designed with focus on user experience generated a significant return on investment (ROI).
It is just one click and it will already be in another store.īut it is not only the users who benefit from the investment in UX, companies also improve productivity as well as gain more profit and return on investment. If he cannot complete the purchase, not even the best promotion will make him buy the product. If he is faced with difficulties or problems to find the desired product or even the steps required for the execution of a purchase, there are high chances that the simply closes the browser tab and goes to the competitor. Imagine a user of a shopping site, for example. On the other hand, if users have a positive and enjoyable experience with the brand, they will bring friends and family to share this same experience. But if users have a bad experience when using these products or services, the business as a whole suffers. The most diverse digital channels (website, mobile site, application, etc.) are cash machines able to reach more customers, find new markets and facilitate consumer access to their goods and services. Companies are increasingly realizing that investing in the experience of users can bring benefit and excellent financial results.